What Is Your Wholesale Return Policy?

If you ordered from us on Faire (https://pah.faire.com), they offer free returns for 60 days on the first order you place with us, so you can feel confident trying out our products. Please see this link for detailed instructions on initiating a return: https://www.faire.com/support/articles/360002924031 

If you ordered from us directly, please see our return policy below: 

• Timeframe: We offer a 60-day return window from the date of invoice, allowing you to assess sales performance and return unsold items within a reasonable period.
• Product Condition: We accept returns for products in their original, unopened, and undamaged condition. Damaged, opened, or unsellable items are not eligible for return or may be subject to a restocking fee.
• Return Initiation: To initiate a return, please contact our customer service team at (sales@parentsarehuman.com) to initiate a return and we’ll provide detailed return instructions. Include your original order number and a brief description of the reason for the return.
• Return Shipping: The retailer is responsible for return shipping costs. However, if items were damaged during shipping or if we shipped incorrect items, we will provide a prepaid shipping label for the return. Notify our customer service team of any shipping-related issues within 7 days of receiving the order.
• Restocking Fees: A restocking fee of 15% of the wholesale price will be applied to returned items. Restocking fees may be waived if the return is due to our error.

Please note that our return policy is subject to change and may be updated at any time. If you have any questions regarding our wholesale return policy or need assistance with a return, please contact us at sales@parentsarehuman.com.